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Privacy Policy

We take your privacy very seriously and we are committed to protecting it. We believe that you should easily know what personal data we collect and use, as well as to understand your rights in respect of your personal data.

This privacy policy explains our policies and practices regarding how we collect, use, and disclose the personal data that we collect through our Digital Platforms, our stores or during our events.

We recommend that you read this Privacy Policy carefully as it provides important information about your personal data.

This Privacy Policy is designed so that you can easily reach the section you are interested in.

We may collect personal data either directly from you (for example when you purchase a product in a store) or indirectly (for example from your electronic devices that interact with our websites, electronic forms or mobile applications (“Digital Platforms”)).  It may include an individual’s name, address and gender.

Depending on what you provide us with, such information may include:
-Your identity (including your first name, last name, gender, image);
-Your contact details (including your postal address(es), email address(es), phone number(s));
-Your personal status (including your title);
-Your purchases and repairs (including purchase history, order details);
-Your preferences (including your size);
-Certain payment information (including billing information, payment type or method, charge or credit card number);

Depending on the context, we may use your personal data in order to: 
-provide you with the products or services you requested;
-conduct checks to identify you and verify your identity;
-send you Promotional Communications - with your prior consent (see section “Promotional Communications”);
-provide you after-sale services and manage refunds;
-respond to your queries, suggestions and requests, including your data subjects’ rights exercises;;
-manage complaints and litigation;
-manage the events you registered and/or participated in;
-to detect, prevent and fight against any fraudulent or illegal activity, including to protect your transactions from payment fraud, to act against counterfeiting and against the resale of our products in violation of our terms and conditions of sale and/or outside our distribution network
-protect you, employees and other individuals in our stores as well as our property;
-manage the stock of certain types of rare products to allow a fair allocation of the products we sell;
-monitor and improve our Digital Platforms;
-conduct statistical analysis, in particular to adapt our product offer (including the use of your nationality after anonymization);
-improve our products and services;
-respect our legal obligation, including providing information to regulatory bodies when legally required, in particular to comply with our legal obligations in terms of cosmetovigilance, prevention and the fight against fraud, money laundering and the financing of terrorism.

All your personal data is strictly confidential and will only be accessible, on a need-to-know basis, to duly authorized personnel of Besttsport and other entities of the Besttsport Group and third providers acting on our behalf with appropriate technical and organizational security safeguards.

The Besttsport group has implemented security measures to protect your personal data against unauthorized access and use. We follow appropriate security procedures in the storage and disclosure of your personal data so as to prevent unauthorized access by third parties and to prevent your data being accidentally lost. We limit those who access your personal data to those who have a genuine business need to access it.  Those who do access your data will be subject to a duty of confidentiality towards Besttsport.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

We also require those parties to whom we transfer your personal data to comply with the same. However, unfortunately, the transmission of information via the internet is not completely secure. So, we cannot ensure the security of your personal data transmitted by you to us via the internet. Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorized use, distribution, damage or destruction of Your Information, except to the extent we are required to accept such responsibility under the law. Once we have received your personal data, we will use the security measures abovementioned.